From chatbots to speech recognition: AI as a game changer in customer service
In our fast-paced and digitally connected world, Artificial Intelligence (AI) is playing an increasingly important role in customer service. From automated chatbots to sophisticated speech recognition systems, AI technologies are revolutionizing the way companies interact with their customers. In this blog post, we therefore take a look at current trends, successful application examples, challenges and future developments in the field of AI in customer service.
2024: At the crossroads of a revolution
Artificial Intelligence (AI) is playing an increasingly central role in the constant flow of technological evolution. In Germany, around twelve percent of companies use AI, as the Federal Statistical Office (Destatis) recently reported based on data for 2023. The use of AI is significantly more widespread in large companies with more than 250 employees than in smaller companies. Around 35% of large companies use AI technologies, compared to 16% of medium-sized companies with 50 to 249 employees and 10% of small companies with ten to 49 employees. The year 2024 therefore promises to bring exciting innovations and changes for almost all company sizes and industries. This blog post therefore highlights the trends and developments in the AI sector that will fundamentally change not only the IT industry, but also the way we work and live.
The CDO is at the heart of every forward-looking company
The position of Chief Digital Officer (CDO) is still new or non-existent in many organizations. As a result, there is often uncertainty around the assignment of responsibilities. The reporting lines and the differentiation from more established functions such as the CIO or CTO also often prove difficult. In this article, we therefore take a closer look at the role of the CDO and give you tips for the ideal location in your company.
Why we need agile products and services now to survive in the markets of the future
If we want to talk about agility, we should first clarify what agility actually means. The term was decisively coined by the "Manifesto for Agile Software Development" in 2001. What was initially limited to the area of software development has since gained weight beyond that. Agility is on everyone's lips today, and in the following we want to take a look at how we can make products and services fit for the coming years.
Why digitalization doesn’t really exist
Digitalization, also known as digital transformation, seems to hover over companies in Germany like a specter. Many managers feel overwhelmed by the complexity of the topic and would prefer to close their eyes to it. As a result, they are currently often hesitant to either continue with digitalization or even begin it at all. In addition to the budget and time factors and a lack of will to change, incorrect prioritization is the biggest inhibitor to operational modernization. According to a Bitkom study, every third company wants to cut back on investments in digitalization this year. But that would definitely be the wrong way to go. Instead, we should deal with the topic more intensively in order to take away its horror. That's what we're doing in this article.
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